Customer Care: Getting It Right

Excellent foundation course for directly dealing with the Public. This course is an exclusive training material for professional development and anyone who holds profession that brings them close to the public in all sectors be it private, public or voluntary. …

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Excellent foundation course for directly dealing with the Public.

This course is an exclusive training material for professional development and anyone who holds profession that brings them close to the public in all sectors be it private, public or voluntary. The most crucial part s how you make fruitful contact with your customers otherwise someone else will oblige them better than you.

This course will provide you with all the practical as well as theoretical knowledge. Also, it’ll help you in understanding the related complexities. Each and every concept in this course has been visually described and elaborated,  in order to make it easy for you to understand and learn. This course has 19 videos in total and will take you through all of these in maximum 2 hours. You can watch the videos at your own pace and accordingly can raise doubts or questions if you get stuck.

What we will learn?

  • Exploring Our Own Experiences of Being Customers
  • Our own experiences of customer care
  • Meet and Greet
  • Telephone skills
  • Customer Care Module Companion E-book
Target en-rollers of this course:
  • Professionals delivering everyday customer care jobs
  • Human face of any organization
  • Front line staff
  • Anyone who has responsibility of dealing with public.

On completing this course you’ll be able to have a positive impact on all the situations and derive advantage for yourself.

Some exceptional benefits associated with this course enrollment are:

  • Quality course material
  • Lifetime access to the course
  • Instant & free course updates
  • Access to all Questions & Answers initiated by other students as well
  • Personalized support from the instructor’s end on any issue related to the course
  • Few free lectures for a quick overview

It’s time for you to grab the opportunity and make the most out of your life.

Enroll today!!

 

Course Curriculum

Total learning: 19 lessons Time: 52 weeks

ABOUT INSTRUCTOR

Dr Neil Thompson is a highly experienced tutor and trainer. He is highly respected for his ability to explain complex ideas clearly and effectively. His gentle voice and unhurried approach are widely appreciated by online learners as will as attendees at his conferences and workshops. He is an independent writer, educator and adviser based in Wales. He has held full or honorary professorships at four UK universities. He is a well-published author with over 200 publications to his name, including 40 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia. He is a Fellow of the Chartered Institute of Personnel and Development, the Higher Education Academy and the Royal Society of Arts, and a member of the International Work Group on Death, Dying and Bereavement. He was formerly the editor of the US-based international journal, Illness, Crisis & Loss and now edits the free e-zine, THE humansolutions BULLETIN. His main interests are in the field of well-being: equality and diversity; conflict management; stress; loss, grief and trauma; and reflective practice. He is a sought-after conference speaker, consultant and facilitator.

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