Grab the opportunity to super specialize in The Voice of Customer (VOC) Techniques and learn to drive customer feedback.
The course has 15 lectures in total with a view of providing an outline of all the prevalent and the new-age VOC techniques. It is best suited for individuals who are at the Beginner level. In case you already have expertise in using VOC techniques and want an in depth understanding at an advanced level, this course is probably not for you.
The content of this course is created by professionals who have spent at least 15-20 years (at minimum) dealing with customers in several global industries. The program is animated and designed by industry professionals who specialize in creating highly engaging training videos. The course design is unique because the lectures and the real-life case studies are outlined to enhance your learning in the most engaging and interactive way.
Following topics will be covered under this course:
- Recognize different types of customers.
- Segmenting customers in different ways.
- Capture customrer through different Techniques.
- Find out strenght and weakness of each VOC.
- Know how companies use VOC.
- Get best result with the right VOC.
Following are certain outcomes of completion of this course:
- You’ll be a pro at determing the right customer.
- You’ll understand to segment the right customer.
- You’ll learn the pros and cons
- You’ll be an expert in using latest VOC techniques.
- You’ll be able to determine customer expectations
Some exceptional benefits associated with this course enrolment are:
- Lifetime access to the course
- Instant & free course updates
- Free follow-up with the instructor
- Access to all Questions & Answers initiated by other students as well
- Personalized support from the instructor’s end on any issue related to the course
Don’t miss on this unique opportunity.
Enroll today itself!!
- Lectures 15
- Quizzes 0
- Duration 34 minutes
- Skill level All levels
- Language English
- Students 18
- Certificate Yes
- Assessments Yes
Basics of the Voice of Customer 0/4
Customer Segmentation 0/4
Customer Feedback 0/4
Impact of Social Media on VOC Techniques: Real Life Examples 0/2