Grab the opportunity to super specialize in The Voice of Customer (VOC) Techniques and learn to drive customer feedback.
Following topics will be covered under this course:
- Recognize different types of customers.
- Segmenting customers in different ways.
- Capture customrer through different Techniques.
- Find out strenght and weakness of each VOC.
- Know how companies use VOC.
- Get best result with the right VOC.
Following are certain outcomes of completion of this course:
- You’ll be a pro at determing the right customer.
- You’ll understand to segment the right customer.
- You’ll learn the pros and cons
- You’ll be an expert in using latest VOC techniques.
- You’ll be able to determine customer expectations
Some exceptional benefits associated with this course enrolment are:
- Lifetime access to the course
- Instant & free course updates
- Free follow-up with the instructor
- Access to all Questions & Answers initiated by other students as well
- Personalized support from the instructor’s end on any issue related to the course
Don’t miss on this unique opportunity.
Enroll today itself!!
- Lectures 15
- Quizzes 0
- Duration 34 minutes
- Skill level All levels
- Language English
- Students 0
- Certificate Yes
- Assessments Yes
Basics of the Voice of Customer 0/4
Customer Segmentation 0/4
Customer Feedback 0/4
Impact of Social Media on VOC Techniques: Real Life Examples 0/2