Curriculum
1 Section
19 Lessons
52 Weeks
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Introduction
19
2.1
Customer Care Module Companion E-book
30 Minutes
2.2
Our own experiences of customer care
6 Minutes
2.3
Exploring Our Own Experiences of Being Customers
1 Minute
2.4
Exploring Our Own Experiences Part Two
5 Minutes
2.5
Meet and Greet
2 Minutes
2.6
Meet and Greet Part One
1 Minute
2.7
Meet and Greet Part Two
1 Minute
2.8
Equality and diversity
6 Minutes
2.9
Telephone skills
11 Minutes
2.10
Telephone Skills Part Two
1 Minute
2.11
Telephone Skills Part Three
2 Minutes
2.12
Telephone Skills Part Four
6 Minutes
2.13
Hints and tips for best practice
17 Minutes
2.14
Hints and Tips Part Two
2.15
Hints and Tips Part Three
7 Minutes
2.16
Hints and Tips Part Four
2 Minutes
2.17
Hints and Tips Part Five
2 Minutes
2.18
Dealing with complaints
10 Minutes
2.19
Conclusion
1 Minute
Customer Care: Getting It Right
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