If you would like to tackle difficult behaviour more effectively – at work or at home – you will enjoy this course. You’ll soon be able to successfully settle those difficult interactions that just won’t resolve themselves.
With video demonstrations to support the lectures, you’ll quickly learn to handle apparently impossible situations where people just won’t co-operate: bosses, co-workers, customers, patients or members of the public who act in unpleasant, unpredictable ways.
And it isn’t limited to the workplace; if you ever find yourself struggling in your personal relationships there’s help here too.
This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour, and most importantly, how to understand how to prepare yourself, so that you become more effective more often in your relationships.
This two-hour course includes 12 video lectures. You’ll also be provided with concise and clearly written downloads to help you practice some recommended exercises and enhance your skills. And there’s a reading list if you want to take your study further.
How to complete the course
The course contains 12 lectures; approximately 50 minutes of video, presented in bite-sized lectures. Reading time for the associated material is approximately 40 minutes. We recommend watching these several times to help you effortlessly absorb the information. We also recommend reflection breaks between each lecture; avoid ‘cramming’ and find a pace that suits you.
This course will help you if:
- You have to deal with challenging behaviour in the course of your work, home life or socially
- You work with one or more colleague whose behaviour you find unacceptable, obstructive or overly demanding
- You find it difficult to get your point across in certain situations
- You are regularly in contact with someone who insults for, puts you down, or manipulates you
- You have a partner or ex-partner who persistently uses unfair behaviour to get their own way
- You want to more confident in dealing with situations where someone else constantly tries to get the upper hand.
- Lectures 14
- Quizzes 1
- Duration 2 hours
- Skill level All levels
- Language English
- Students 0
- Certificate Yes
- Assessments Yes
Difficult People – an Introduction 0/2
In this section you'll learn what makes people difficult, who they are, and the seven most common clusters of behaviour. When you identify a 'difficult person', the real problem is their behaviour, rather than their character.
Preparing Yourself 0/5
Before tackling the difficult behaviour, you must prepare yourself. In this section, you'll understand the principles for getting the upper hand with challenging behaviour.
Techniques and Tactics 0/6
In this concluding section you'll learn specific strategies, how to avoid getting drawn into fruitless talk about 'who-did-what', and in conclusion, a lesson on what makes for effective communication. There is also a reading list and further resources.